Terms, Conditions and Policies
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Get in touch if you'd like to discuss any of these
Discover the intricacies of each of our products, examining the details included in the terms and conditions, warranties, and other crucial information. Get to know the specifics, including who to contact for solving any grievances, all communicated in a concise, friendly, and clear tone.
Begin exploring the details of your decision to adopt a solar-powered solution with Intrepid Power Pty Ltd by taking a look at our customer agreement terms and conditions.
Intrepid Power Pty Ltd Terms and Conditions
Warranty Coverage
Intrepid Power Pty Ltd, trading as Intrepid Power, provides goods with coverage under various manufacturers' and installation warranties of it's associated employees and contractors, bolstering your statutory rights in accordance with the Australian Consumer Law. Check out the warranty statement below for comprehensive information.
Intrepid Power Pty Ltd Warranty Statement
Intrepid Power Pty Ltd – 25 Year Workmanship Warranty
Opposing Modern Slavery
Showcasing our unwavering stance against modern slavery, we are committed to ethical and trustworthy business practices. Discover more about our approach and the measures we have in place to prevent modern slavery in our operations and supply chains.
Intrepid Power Pty Ltd Modern Slavery Policy
Thank you for your time and feedback, which play an important role in refining our services.
How to Raise a Concern?
Get in touch with our friendly customer service team.
Our team is always ready to help. Whether you have a question or complaint,
email complaints@intrepidpower.io from 9 am to 5 pm Monday to Friday AEDT for quick assistance.
You can also contact your account manager if you've joined our community.
Need Additional Help or Information?
For a more detailed understanding of our complaint resolution process, see our Customer Resolution Protocol. Lodge a formal complaint with our Complaints Handling Representative, who will work with you to address any concerns.
Intrepid Power Pty Ltd – Customer Resolution Protocol
Privacy is of the utmost importance to us and our clients.
We are resolute in our commitment to protecting your privacy and ensuring the security of your personal information.
Refer to our Privacy Policy for a thorough explanation of how we collect, use, and safeguard your information.
Office: Melbourne 3000
operating in : ACT - QLD - NSW - SA - VIC
Email: Support@intrepidpower.io
Book a call and let's have a chat
Acknowledgment of Country
We humbly recognise that the land in which our operations are based are the traditional lands of the Wurundjeri people, and we honour their spiritual connection to their homeland.
We also recognise the Wurundjeri people as the guardians of the Yarra River Valley. where Melbourne was established and acknowledge the significance of their cultural and ancestral traditions to their community. Additionally, we extend our respects to the cultural sovereignty of Aboriginal individuals who visit or attend from other parts of Victoria or Australia.
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